Have you ever found yourself at the receiving end of repeated calls from Opay? The frustration of constant disturbances can be overwhelming, especially when you’ve never engaged with them in the first place. These calls often come through automated systems that dial persistently, leaving you feeling helpless. Fortunately, there are practical steps you can take to stop this unwanted intrusion. In this guide, we’ll explore methods to regain your peace of mind, ranging from reporting to authorities to technical solutions.
Why is Opay is calling you?
It is for marketing. They typically use advanced contact centre software configured to dial numbers and play pre-recorded messages. This software can even spoof caller IDs, making it harder to block specific numbers.
Some possible reasons for their calls include:
- They mistakenly have your number on their list, which is less likely as it might be a deliberate attempt from them.
- You may have interacted with their services indirectly.
- Someone may have used your number without your consent.
These calls quickly turn into a form of harassment, especially when they occur multiple times daily. You have to address the root cause rather than relying solely on temporary fixes like blocking numbers. This section aims to help you identify whether the calls are random or targeted and what steps to take next.
How to Stop Opay from Calling
If you’re tired of constant calls, here’s what you can do right away:
1. Block the Numbers
Though Opay’s system may call you from different numbers, it is only reasonable to block each number. This is a simple first step. Most smartphones allow you to block numbers easily in the call log.
2. Contact Opay’s Customer Service
Reach out to their customer care via email or social media platforms. Politely request that your number be removed from their outbound calling list. Include evidence, such as dates, times, and even recordings of the calls if possible. If you reach out, they will respond and remove your number from the call list.
3. Escalate to NCC
The Nigerian Communications Commission (NCC) handles telecommunications issues, including harassment complaints. Document every call you receive from Opay: note the date, time, and duration. File a formal complaint to NCC, and follow up persistently.
4. Consider Technical Solutions
For those who prefer a technical approach, you can Download apps like Truecaller or Hiya that specialise in blocking spam calls.
While drastic, getting a new SIM card can eliminate the calls if Opay targets your specific number. But is it worth it to get rid of your SIM card just because of Opay? No, so, my advice, don’t do it. You can also use your phone’s Do Not Disturb feature to silence calls from unknown numbers.
These solutions may not stop the calls entirely but can significantly reduce the disturbances.
Legal and Regulatory Actions
If Opay continues to call despite your efforts, you can take legal steps to protect yourself. Nigerian law protects citizens from harassment, including unsolicited calls.
Keep a detailed record of all calls from Opay. Note the date, time, and nature of each call. Record the calls if your phone has this feature.
Now, you are going to file a Complaint. Write a formal complaint and send it to Opay’s customer service. After a week, if the calls persist, escalate the issue to NCC. Include all your documented evidence.
If necessary, consult a legal expert to understand your rights and explore further actions. A legal warning can sometimes prompt companies to take your complaints seriously.
Prevention is better than cure
Here’s how to minimise the chances of receiving unwanted calls in the future:
- Avoid sharing your phone number with untrusted platforms.
- Use a secondary number for online registrations.
- Regularly update your privacy settings on apps and services.
These proactive measures can help you avoid similar issues with other companies.
Dealing with incessant calls from Opay can be really frustrating, but it’s not an insurmountable problem. Just take these immediate steps, explore the technical solutions recommended here, and escalate to legal avenues if necessary. You can put an end to the harassment. Remember to document every call and stay persistent in your efforts.
Read Also: How to Transfer from Opay to Kuda
